Network Technical Specialist
1 month ago
Network Technical Specialist
We are seeking a highly skilled Network Technical Specialist to join our team at Telstra. As a Network Technical Specialist, you will be responsible for providing technical service, solutions, and support to our networks, infrastructure, products, and services.
Key Responsibilities
- Provide high-level technical support and assistance in the development of solutions and fixes for our networks, infrastructure, products, and services.
- Work across all aspects of the customer support experience, including direct communications, escalation, and engagement with upstream and downstream teams and vendors.
- Collaborate with our team to improve processes and the performance and integration of systems, making a positive impact on customer experience.
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
Requirements
- 2 to 5 years of experience working in the IT industry.
- CCNA/CCNP or equivalent certification.
- Incident management experience.
- Experience in handling international stakeholders.
- Co-ordination with service desk, customers, vendors, and all other resolver groups to ensure timely resolution.
What We Offer
At Telstra, we offer a dynamic, innovative, and knowledgeable work environment. Our people are passionate about technology and work together to achieve great things. We offer a competitive salary package, as well as a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave, and more.
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