Elevate Deliverables Specialist

3 days ago

Tiruppur, Tamil Nadu, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000

Key Responsibilities:

  • We seek an experienced Quality Assurance professional with a commitment to meticulous quality standards. The ideal candidate is organized, methodical, and has the experience necessary to elevate our deliverables in terms of accuracy and customer centricity.
  • Plan, execute, and perform inspection and testing of incoming and outgoing deliverables to confirm quality conformance to specifications and quality deliverables.
  • Suggest solutions to identified deliverable problems.
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels to meet goals/KPIs.
  • Analyze and investigate reported quality issues to ensure closure in accordance with our guidelines and customer requirements.
  • Investigate product quality to improve customer satisfaction and collaborate with the production team for better results.
  • Develop or update inspection procedures to stay current, as well as proper documentation and tracking of issues.
  • Monitor risk-management procedures, maintain and analyze problem logs, and report recurring issues to management and discuss mitigations with the production team.
  • Interpret, build upon, and comply with company quality assurance standards.
  • Collect quality data through records and tracking systems, including root cause and corrective actions.
  • Document quality assurance activities with internal reporting and audits.
  • Prepare and present reports and metrics to Senior Management.
  • Oversee continuous improvement projects to develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all services offered to the customer.
  • Pursue continuing learning/exploration on new solutions, technology, and skills.

Required Skills and Qualifications:

  • Bachelor's degree
  • 3+ years of experience in promotions content/e-learning/publishing house content domain or related domain; print media experience is beneficial
  • Comfortable reviewing content in non-English languages like Asian and European languages
  • Superb computer competence, including MS Office
  • Knowledge of quality assurance terminology, methods, and tools
  • Analytical, problem-solving, and decision-making skills
  • Demonstrated knowledge of testing best practices, version control practices, and defect management practice
  • A sense of ownership and pride in your performance and its impact on the organization's success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Understanding of Agile/Scrum methodology and how QA functions within it
  • Professional certification in Quality Assurance
  • Knowledge of Content Quality Assurance Automation

Benefits:

This position offers autonomy to act on several key areas:

  • Decide with the QA Manager/Project Manager if the final output should be delivered to the customer
  • Improve existing QA practices and guidelines
  • Define new processes and guidelines for QA
  • Suggest enhancements to improve the end deliverable to the client

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