UK/US Voice Process Customer Service Representative
6 days ago
Join us as a customer service representative and take the first step in your career with HCL Tech.
We are currently hiring for our UK/US voice process, and we are looking for talented individuals who can provide exceptional customer service. Our ideal candidate will have excellent communication skills, both verbal and written, and a professional telephone etiquette. They will also be helpful, empathetic, and enthusiastic about customer service.
Job Description:
- Answer all inbound queries as per call flow procedure.
- Adhere to process to ensure high-quality customer service.
- Follow escalation procedures for issues uncontrollable at agent level First Call Resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Update various logs like escalation log, complaint tracker etc.
- Ensure data security - proprietary data of customers
Required Skills and Qualifications:
- Freshers in UK/US Inbound calling preferably in Banking domain.
- Excellent communication skills - both verbal and written - with a professional telephone etiquette.
- Helpful, empathetic, and enthusiastic about customer service.
Benefits:
- Opportunity to work in a dynamic and growing company.
- Chance to develop your skills and knowledge in customer service.
- Collaborative and supportive team environment.
Others:
- Avoid B-tech, M-tech, BCA, MCA graduates.
- Regular students and law graduates not eligible.
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Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000Job Opportunity: US Voice Process Customer Service RepresentativeWe are seeking skilled and customer-focused individuals to join our team as US Voice Process Customer Service Representatives.
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