Data Insights Manager
2 weeks ago
We are seeking a highly skilled and experienced professional to join our dynamic team as an Insight and Analytical Manager. The ideal candidate will have a strong background in contact center or call center environments, advanced proficiency in Microsoft Excel, and expertise in data and text analytics using Python or R.
Key Responsibilities- Generate insights from new data and tools and lead solution development
- Develop tools and methods for analysis and reporting of new data
- Develop comprehensive customer experience models that guide the business
- Guide and support benefit estimation and measurement for individual projects
- Conduct ad-hoc analysis on a request basis as required by the business
- Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field
- Proven experience in a contact center or call center environment operations
- Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and statistical analysis
- Strong knowledge of Python or R for data and text analytics
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and presentation skills
- Master's degree in a related field
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Applied scientific method to analysis
- Analysis as an intentional career choice
Interested candidates can share their resumes directly to sneha.das@capita.com
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