Data Insights Manager

2 weeks ago


Delhi, Delhi, India Capita India Full time
About the Role

We are seeking a highly skilled and experienced professional to join our dynamic team as an Insight and Analytical Manager. The ideal candidate will have a strong background in contact center or call center environments, advanced proficiency in Microsoft Excel, and expertise in data and text analytics using Python or R.

Key Responsibilities
  • Generate insights from new data and tools and lead solution development
  • Develop tools and methods for analysis and reporting of new data
  • Develop comprehensive customer experience models that guide the business
  • Guide and support benefit estimation and measurement for individual projects
  • Conduct ad-hoc analysis on a request basis as required by the business
Requirements
  • Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field
  • Proven experience in a contact center or call center environment operations
  • Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and statistical analysis
  • Strong knowledge of Python or R for data and text analytics
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication and presentation skills
Preferred Qualifications
  • Master's degree in a related field
  • Experience with data visualization tools (e.g., Tableau, Power BI)
  • Applied scientific method to analysis
  • Analysis as an intentional career choice

Interested candidates can share their resumes directly to sneha.das@capita.com



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