Technical Specialist

23 hours ago


Mumbai, Maharashtra, India D·engage Full time
Role Overview

D·engage is a leading MarTech SaaS company founded and led by experienced veterans. We are seeking a skilled Junior Technical Service Specialist to join our team in India. This role will play a key part in collaborating with customer support teams to deliver impactful features and enhancements.

Key Responsibilities
  1. Content Creation and Optimization
    Create and optimize content for clients across multiple channels (email, push notifications, on-site content) to drive smooth onboarding and feature adoption.
  2. Technical Support and Development
    Act as a bridge between customer support and development teams, addressing technical support tickets quickly and efficiently.
  3. Troubleshooting and Resolution
    Utilize HTML, CSS, JavaScript, and SQL to troubleshoot and resolve technical issues for clients and internal teams.
  4. Content Performance Analysis
    Assist in analyzing content performance and provide insights to improve future product and content releases.
  5. Team Collaboration
    Collaborate with teams to improve product features and resolve customer-facing challenges.
Requirements
  • 1-3 years of experience in technical services or Html/CSS related role (support, QA, etc.).
  • Hands-on experience with HTML, CSS, and JavaScript to help guide front-end product decisions.
  • Proficiency in SQL for querying databases and analyzing product usage data.
  • Previous experience working in a support or customer-facing role, with the ability to empathize with users and troubleshoot issues.
  • Strong communication skills, both written and verbal, to articulate product vision and requirements.
  • Ability to manage multiple priorities in a fast-paced startup environment.
  • A problem-solving mindset with a strong attention to detail.
Nice-to-Have
  • Experience working on a CDMP or similar data-driven platforms.
  • Knowledge of API integrations and data analytics tools.

D·engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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