Technical Specialist
23 hours ago
D·engage is a leading MarTech SaaS company founded and led by experienced veterans. We are seeking a skilled Junior Technical Service Specialist to join our team in India. This role will play a key part in collaborating with customer support teams to deliver impactful features and enhancements.
Key Responsibilities- Content Creation and Optimization
Create and optimize content for clients across multiple channels (email, push notifications, on-site content) to drive smooth onboarding and feature adoption. - Technical Support and Development
Act as a bridge between customer support and development teams, addressing technical support tickets quickly and efficiently. - Troubleshooting and Resolution
Utilize HTML, CSS, JavaScript, and SQL to troubleshoot and resolve technical issues for clients and internal teams. - Content Performance Analysis
Assist in analyzing content performance and provide insights to improve future product and content releases. - Team Collaboration
Collaborate with teams to improve product features and resolve customer-facing challenges.
- 1-3 years of experience in technical services or Html/CSS related role (support, QA, etc.).
- Hands-on experience with HTML, CSS, and JavaScript to help guide front-end product decisions.
- Proficiency in SQL for querying databases and analyzing product usage data.
- Previous experience working in a support or customer-facing role, with the ability to empathize with users and troubleshoot issues.
- Strong communication skills, both written and verbal, to articulate product vision and requirements.
- Ability to manage multiple priorities in a fast-paced startup environment.
- A problem-solving mindset with a strong attention to detail.
- Experience working on a CDMP or similar data-driven platforms.
- Knowledge of API integrations and data analytics tools.
D·engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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