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Automobile Customer Care Specialist
3 weeks ago
A3 Techno Solutions is dedicated to delivering top-quality products and services in the automobile industry. Our Bangalore team is expanding, and we are seeking talented Customer Care Executives to join us in providing exceptional support to valued customers.
Position Summary
As a Customer Care Executive at A3 Techno Solutions, you will play a pivotal role in ensuring that customers receive outstanding support and assistance. This role requires strong communication skills, a deep understanding of the automobile industry, and the ability to work efficiently during night shifts.
Responsibilities
- Deliver high-quality customer service via various channels.
- Resolve customer inquiries and concerns with a focus on achieving high satisfaction levels.
- Aid with product information, order tracking, warranty inquiries, and technical support.
- Document and update customer interactions in our CRM system.
- Collaborate with internal teams to resolve complex issues.
Requirements
- Excellent verbal and written communication skills with a strong command of English.
- Ability to work effectively during night shifts.
- Strong problem-solving skills and a proactive approach to addressing customer needs.
