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Area Manager

4 weeks ago

Rajkot, Gujarat, India Royal Enfield Full time
Job Title: Area Manager - Service

Join Royal Enfield as an Area Manager - Service and take on a challenging role that requires strategic thinking, leadership, and a passion for delivering exceptional customer experiences.

Job Summary:

The Area Manager - Service will be responsible for leading the service operations in the region, driving business growth, and ensuring customer satisfaction. This role requires a strong understanding of service marketing, dealer service operations, and territory management.

Key Responsibilities:
  1. Create and implement customer engagement plans to increase service market share and customer loyalty.
  2. Develop and execute strategies to improve workshop loading and achieve defined targets.
  3. Manage service department employees, monitor their performance, and provide guidance on overall business operations.
  4. Identify areas for improvement and support the implementation of new projects to enhance service quality and efficiency.
  5. Ensure effective closing of customer complaints, feedback handling, and resolution.
  6. Lead product quality reporting, including collecting PDI feedback from distributors and warranty claim parts audit.
  7. Develop attractive schemes to encourage customers to visit the workshop for service.
  8. Communicate benefits of on-time periodic service, service reminders, and follow-up calls to increase revenues.
  9. Provide tips to customers on motorcycle maintenance and care.
  10. Conduct routine meetings to understand ground reality and improve business among aftersales regional retail teams.
  11. Support the company in understanding current service customers' profile and expectations.
  12. Provide spare parts management support to Channel Partners and interact with factory teams.
  13. Ensure new model service readiness through service training, initial parts kit planning, and procurement.
Requirements:
  • 7+ years of experience in a similar role.
  • Extensive service marketing experience.
  • Knowledge of dealer service/parts operations.
  • Territory and dealer management experience.

Royal Enfield is a leading motorcycle manufacturer, and this role offers a unique opportunity to be part of a dynamic team that is passionate about delivering exceptional customer experiences.