Telecom Process Transformation Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeTransformation Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Overview:

We are seeking an experienced and detail-oriented professional to drive business process transformation within the Managed Networks or Telecom domain. The ideal candidate will have a proven track record of leading process improvement initiatives.

Key Responsibilities:
  • Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
  • Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
  • Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
  • Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
  • Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
  • Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
  • Provide regular project updates and executive summaries to key stakeholders and clients.
Required Skills:
  • Minimum 3 years of experience in business process management within telecom or managed network services sector.
  • Strong understanding of managed network service domains and associated processes.
  • Experience in designing and implementing BPMN-compliant process maps and documentation.
  • Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
  • Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
  • Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
  • Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
  • Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
  • Bachelors degree in Computer Science, Information Technology, or related field.
  • ITIL Foundation certification (V3 or higher) Mandatory.
  • Industry certifications such as CCNA, JNCIA, or Network+ Preferred.

This role involves driving business process change from current 'As-Is' state to optimized 'To-Be' state, working closely with both business and technology stakeholders.

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