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Customer Experience Specialist
2 weeks ago
About the Role
As a key member of our team, you will be responsible for ensuring exceptional customer experiences across multiple channels.
- Customer Communication: Effective communication with customers via various platforms including social media, WhatsApp, calls, emails, and in-person interactions.
- Technical Support: Resolving technical skincare inquiries by coordinating with internal teams to provide timely solutions.
- Order Management: Assisting customers with order placements, modifications, and cancellations to ensure accuracy and timely processing.
- Record Keeping: Maintaining accurate customer records and promoting personalized engagement.
- Error Resolution: Logging and tracking customer service issues and errors, following up until resolution.
- Trend Analysis: Compiling and reporting on customer service trends quarterly to support business growth.
Requirements
- Experience: Minimum 1 year in customer-facing roles within the beauty or wellness industry.
- Industry: Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.
- Skills: Excellent communication and interpersonal skills, proficiency in English.
- Education: Graduate degree in liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.
We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa. We value collaboration, creativity, and a passion for delivering exceptional customer experiences.
