Senior Quality Management Professional

2 weeks ago

Chennai, Tamil Nadu, India beBeeQualityManager Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description
  • About the Role:
  • The Quality Assurance Manager is responsible for creating and maintaining a robust quality structure that aligns with business, compliance, and operational requirements. This involves evaluating and ensuring completion of quality assessments, administering feedback and coaching processes, and maintaining evaluations in a central database.
  • The successful candidate will have excellent analytical and problem-solving skills, with the ability to analyze quality scores and provide action plans to improve performance. They will also be responsible for implementing a thorough audit mechanism to gauge quality monitor effectiveness and aligning quality analysts to respective teams for daily/weekly/monthly quality activities.
  • Additionally, the Quality Assurance Manager will manage shift timings and leaves for the Quality team, create presentations displaying metric performance and strategic initiatives, and represent the company with clients and operations as delegated by managers.
  • Key Responsibilities:
  • Create a robust quality structure aligned to business, compliance, and operational requirements.
  • Evaluate and ensure completion of quality assessments (Quality, CSAT, Complaints) as agreed with operations and clients.
  • Administer the feedback and coaching process, documenting it in line with compliance and operational requirements.
  • Maintain evaluations completed by the quality team in the central database as defined by operations/clients.
  • Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations.
  • Conduct regular Gauge RNR & Calibrations with Internal operations team to maintain staff knowledge.
  • Ensure relevant staff understand compliance expectations, Quality guidelines and Complaints management processes.
  • Assess the effectiveness of daily/weekly briefings and updates to the operations floor by conducting dipstick checks.
  • Analyze quality scores of advisors and provide action plans to improve performance.
  • Implement a thorough audit mechanism to gauge Quality monitor effectiveness.
  • Align quality analysts to respective teams for daily/weekly/monthly quality activities.
  • Manage shift timings & leaves for the Quality team in line with operational and client requirements.
  • Create presentations displaying metric performance/strategic initiatives/Updates as required.
  • Represent WBR/MBR with clients/operations for respective processes as delegated by managers.
  • Ensure Quality certifications/recertification is completed as agreed with operations/clients.
  • Monitor Quality Analysts complete monthly activities (Quality Calibration, Process Knowledge Test, Gauge RNR).
  • Participate in Process Level Con calls with Clients & Operations to meet process requirements and client expectations.
  • Send regular updates and reports to the Operations Team and stakeholders.

  • Senior Quality Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 36,00,000 - ₹ 72,00,000

    Senior Quality RoleA senior quality professional is sought after to drive continuous improvement in transactional quality and delivery. The ideal candidate will have a minimum of 2 years' experience as a quality analyst in an international voice process, with strong working knowledge of quality matrices and transactional quality domain expertise.Main...

  • Senior Management Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior Management ProfessionalWe are seeking a Senior Management Professional to lead our team in delivering strategic initiatives that drive business growth and improve customer experience. As a seasoned leader, you will be responsible for motivating and empowering staff to achieve high levels of productivity and quality.

  • Apps Development Senior Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Professional Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This position is under Services Operations Technology (OpsTech) Group , to help the implementation of next generation Digital Automation Platform and Imaging Workflow Technologies. The Candidate is required to possess relevant experience in managing development teams in the distributed systems Eco-System and should be a strong team player. We are looking...

  • Senior Professional in Power Quality Solutions

    1 week ago

    Chennai, Tamil Nadu, India beBeeProject Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Professional in Power Quality SolutionsWe are seeking a Senior Professional to become one of the key people in organizing the delivery of power quality solutions.

  • Senior Quality Assurance Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeSeniorQuality Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Title: Senior Quality Assurance ProfessionalThe company seeks an experienced and forward-thinking quality assurance professional to lead the development and implementation of effective testing strategies.Key responsibilities include leading, mentoring, and developing team members; collaborating with cross-functional teams; developing and executing...

  • Senior Quality Assurance Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQualityAssurance Full time ₹ 4,00,000 - ₹ 8,00,000

    Transform Your Career with a Senior Quality Assurance RoleWe are seeking an experienced Senior Quality Assurance professional to join our dynamic team. The ideal candidate will possess exceptional analytical skills, a strong understanding of product perspectives, and a passion for delivering high-quality software.About the Role:We are looking for a skilled...

  • Senior Technology Risk Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Professional Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Individuals in Assessment & design are responsible for developing, designing, and implementing controls programs, and providing review and guidance on robust controls design adhering to Citi's Policies, Standards, and Frameworks. Individuals proactively identify and drive controls enhancements such as automation, standardization and rationalization including...

  • Senior Quality Assurance Manager

    1 week ago

    Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 18,00,000 - ₹ 25,00,000

    Senior Quality Assurance Manager The role of a Senior Quality Assurance Manager is critical to the success of our business. We are seeking an experienced professional to lead and manage a team of quality control inspectors, develop and implement quality control processes and procedures, conduct regular inspections to ensure compliance with industry...

  • Quality Management Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQualityManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    We are seeking a highly skilled Quality Management Professional to drive excellence in our organization.The successful candidate will have extensive experience in quality management systems, process improvement, and service delivery quality management systems.The key responsibilities of this role include:Strong working knowledge of quality control...

  • Senior Quality Assurance Professional

    1 week ago

    Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job SummaryWe are seeking an experienced Senior Quality Assurance professional to lead quality assurance and testing across our business tech stack.About the RoleThe ideal candidate will have a proven track record of designing and implementing automated test frameworks and tools using industry-standard technologies such as Selenium, Cypress, or Playwright....