Senior Associate

3 weeks ago


Mumbai, Maharashtra, India Paytm Full time

About the Role

As an Executive M/Senior M Associate at Paytm, you will be part of the Vendor Risk Operations team, responsible for conducting outbound calls to vendors, gathering information, and documenting it accurately in the company's CRM system. Your analytical skills will be utilized to identify patterns and trends, providing valuable feedback and insights to internal teams.

Responsibilities

  1. Conduct outbound calls to vendors and gather information.
  2. Document information accurately and thoroughly in the company's CRM system.
  3. Analyse gathered information to identify patterns and trends.
  4. Provide feedback and insights to internal teams based on gathered information.
  5. Monitor and identify suspicious transactions, auditing data points from customer complaints to conclude investigations.
  6. Prepare case summary and act according to process.
  7. Identify new fraud patterns and share input to create new detection and prevention mechanisms.
  8. Coordinate with internal teams to improve processes if required.
  9. Responsible for resolving different kinds of customer queries raised by CST team/different internal teams.
  10. Conduct mystery shopping where required.

Requirements

  • Strong analytical and deep dive skills.
  • Good communication and interpersonal skills.
  • High level of drive, initiative, and self-motivation.
  • Understanding of Technology and User Experience.
  • Willingness to experiment and improve continuously.
  • Advanced Knowledge of Excel.
  • Basic knowledge of MySQL would be an added advantage.
  • Ability to learn quickly.

Why Paytm

  • A collaborative output-driven program that brings cohesiveness across businesses through technology.
  • Improve the average revenue per user by increasing cross-sell opportunities.
  • A solid 360 feedback from your peer teams on your support of their goals.
  • Respect, that is earned, not demanded from your peers and manager.


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