Data Security and Governance Specialist

4 days ago


Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Senior Support Engineer

We are seeking a highly skilled Senior Support Engineer to join our team.

  • Act as the primary technical contact for high-value and Designated Support accounts, ensuring timely issue resolution and customer satisfaction.

Key Responsibilities:

Customer Support & Case Management
  • Maintain accurate and structured RCAs for escalations, ensuring SLA compliance.
  • Collaborate with Engineering for bug triage and fixes, driving effective product development.
Technical Expertise
  • Serve as a subject matter expert in cloud services, big data platforms, and data governance, providing guidance and mentorship to junior engineers.
  • Maintain strong debugging/problem-solving skills in distributed environments, applying expertise to resolve complex issues.
Mentorship & Enablement
  • Mentor and guide Support Engineers, fostering growth and knowledge sharing within the team.
Required Skills and Qualifications
  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
Growth Path

Next Role: Principal Support Engineer — Strategic account ownership, architectural guidance, and cross-team technical leadership.



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