
Data Security and Governance Specialist
4 days ago
We are seeking a highly skilled Senior Support Engineer to join our team.
- Act as the primary technical contact for high-value and Designated Support accounts, ensuring timely issue resolution and customer satisfaction.
Key Responsibilities:
Customer Support & Case Management- Maintain accurate and structured RCAs for escalations, ensuring SLA compliance.
- Collaborate with Engineering for bug triage and fixes, driving effective product development.
- Serve as a subject matter expert in cloud services, big data platforms, and data governance, providing guidance and mentorship to junior engineers.
- Maintain strong debugging/problem-solving skills in distributed environments, applying expertise to resolve complex issues.
- Mentor and guide Support Engineers, fostering growth and knowledge sharing within the team.
- 5+ years in technical support or customer-facing engineering.
- Expertise in cloud services, big data platforms, and data governance.
- Strong debugging/problem-solving skills in distributed environments.
Next Role: Principal Support Engineer — Strategic account ownership, architectural guidance, and cross-team technical leadership.
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