
Client Engagement Professional
2 weeks ago
We are a fast-growing research and consulting firm, providing actionable insights, expert connections, and data-driven strategies to clients across diverse industries.
Our mission is to solve complex problems through primary and secondary research, expert consultations, and tailored solutions for global businesses.
Role OverviewWe are seeking a motivated and client-focused professional to join our Research & Consulting team. This role involves managing inbound client inquiries, understanding their requirements, positioning our services effectively, and converting prospects into long-term relationships.
Key Responsibilities:- Serve as the primary point of contact for inbound leads via calls, emails, and website inquiries.
- Understand client requirements and communicate how our research and consulting solutions can address them.
- Qualify leads, prepare customized proposals, and follow up to drive conversions.
- Collaborate with the Research & Consulting team to design solutions aligned with client needs.
- Maintain accurate client records and sales pipeline updates in CRM tools.
- Build and nurture relationships with clients to foster repeat business and long-term engagement.
- Partner with the marketing team to provide feedback on lead quality and campaign effectiveness.
- Consistently meet or exceed monthly and quarterly targets.
- Bachelor's degree in Business, Marketing, Economics, or related field.
- 1–3 years of experience in client engagement, business development, or inbound sales (preferably in research, consulting, or professional services).
- Strong communication, presentation, and interpersonal skills.
- A consultative and solutions-oriented mindset.
- Ability to manage multiple conversations and prioritize effectively.
- Familiarity with CRM software (HubSpot, Salesforce, or similar) and MS Office tools.
- Self-driven, adaptable, and eager to grow in a fast-paced environment.
- Opportunity to work with global clients across diverse industries.
- A growth-oriented, entrepreneurial environment with clear career progression.
- Competitive compensation with performance-based incentives.
- A collaborative and supportive team culture.
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