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System Enhancement Specialist
2 weeks ago
System Enhancement Specialist
We are seeking a skilled OnGuard/Genetec Support and Enhancements Specialist to provide second-level support for Genetec Security Center and OnGuard access control systems.
Key Responsibilities:
- Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
- Analyze, debug, and resolve system incidents, alarms, and operational issues.
- Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
- Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
- Implement software upgrades and patches in accordance with company processes.
- Develop and maintain technical documentation, user guides, and support procedures.
- Conduct root cause analysis for recurring issues and initiate preventive measures.
- Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
- Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.
- Deliver training and knowledge transfer sessions to junior staff or end-users when required.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
- 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
- Good understanding of access control concepts, physical security principles, and industry standards.
- Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
- Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.
- Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.
- Familiarity with server and client software installation and configuration.
- Ability to work effectively in a remote/offshore environment and coordinate with global teams.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and manage priorities effectively.
