Cross-Platform Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Cross-Platform Support Specialist

Description: As a Cross-Platform Support Specialist, you will play a pivotal role in ensuring the seamless operation of key business applications. You will act as a software detective, providing a dynamic service to identify and solve complex issues within multiple components of critical business systems.

Responsibilities:
- Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager).
- Create and maintain device enrollment profiles for Windows Autopilot, Android Enterprise (BYOD Work Profile, COPE), Apple Automated Device Enrollment (ADE), and macOS MDM enrollment.
- Define and apply compliance policies, configuration profiles, endpoint protection policies, and deploy apps across platforms.
- Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices and implement Conditional Access policies for device-based and app-based access control.
- Manage Windows Update for Business (WUfB) for patch enforcement and reporting, perform remote actions, and monitor device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics.

Requirements:
- 3+ years' experience with Microsoft Intune / Endpoint Manager
- Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS)
- Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP
- Hands-on with PowerShell and Intune proactive remediation framework
- App deployment experience using LOB, Store, VPP, and Win32 packaging
- Working knowledge of Entra ID, compliance, and Conditional Access
- Knowledge of device-specific policy configurations and limitations across platforms

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