Travel Consultant Support Specialist
6 days ago
Job Overview
The GDS Account Support Specialist role involves providing excellent customer experience through independent problem solving and best practices. This position requires proactive customer support, creating tools for customer use, sharing knowledge, and building programs to educate customers about Lanyon's products and services.
Main Responsibilities
- Monitor and resolve open customer cases throughout the issue lifecycle, ensuring compliance with service level agreements.
- Analyze and solve complex customer concerns using discretion and independent judgment.
- Drive improved use and capabilities of Lanyon's products and services through education and customer engagement.
- Execute and improve best practices in Customer Support through continuous assessment and feedback from departmental leaders.
- Manage and communicate reoccurring and high-visibility issues to manager, escalating critical issues as needed.
Required Skills and Qualifications
- GDS experience required; Sabre, Galileo, Amadeus, Pegasus, and Worldspan preferred.
- Bachelor's degree in communications, business, technology, or engineering preferred.
- Intermediate computer experience with MS Office and web-based systems.
- Previous customer support experience required.
- Experience in the travel or hospitality industry.
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