Application Support Manager

4 weeks ago


Haryana, India Bechtel Corporation Full time

Job Summary

:
Bechtel Corporation is seeking an experienced and skilled Application Support Manager to join our Shared Services team. The successful candidate will be responsible for leading a team of support associates, ensuring the seamless operation and optimization of our application systems. This position requires a combination of technical expertise, leadership abilities, and excellent communication skills, as well as the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Key Responsibilities

:
  • Lead, mentor, and manage a team of application support associates, fostering a collaborative and high-performance work environment.
  • Develop and implement strategies for effective application support, aligning with organizational goals and ensuring continuous improvement.
  • Provide advanced troubleshooting and resolution of complex application issues, ensuring minimal downtime and optimal performance.
  • Serve as the primary point of contact for escalations, communicating effectively with internal and external stakeholders to resolve issues and provide updates.
  • Oversee the creation and maintenance of detailed documentation for application support processes, ensuring accuracy and accessibility.
  • Identify training needs and develop programs to enhance the technical skills and knowledge of the support team.
  • Monitor and report on key performance indicators (KPIs), using data to drive decision-making and improve support processes.

Requirements

:
  • Bachelor's degree in information technology, computer science, or a related field.
  • Minimum of 5 years of experience in application support.

Preferred Qualifications

:
  • Strong technical proficiency in application support, including experience with various software platforms and tools.
  • Demonstrated expertise in BMC Control-M, coupled with a strong understanding of One Identity (BecIMS) and Oracle Aconex tools.

Working Conditions

:
This role may require occasional after-hours work to address critical issues and ensure system availability. Travel may be required based on project needs.

Total Rewards/Benefits

:
Bechtel is committed to being a company where every colleague feels that they belong-where colleagues feel part of 'One Team,' respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. We are an Equal Opportunity Employer.

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