Chief IT Infrastructure Specialist

1 week ago

Madurai, Tamil Nadu, India beBeeDesktopSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Senior Desktop Support Engineer Position

The organization seeks a skilled Senior Desktop Support Engineer to maintain the functionality and reliability of an IT environment.

This role involves every stage of project development, from initial concept to project definition, development, debugging, and ongoing enhancements.

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory and manage calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.

Key responsibilities include:

  1. Providing top-notch customer service and communication skills.
  2. Excellent troubleshooting and problem-solving skills.
  3. Ability to work independently and prioritize tasks effectively.

Required qualifications include:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.

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