Maintenance Operations Manager

2 weeks ago

Mumbai, Maharashtra, India Crystal Group Full time
Job Overview:

The Refrigerated Container Depot Manager plays a crucial role in overseeing the maintenance and repair operations of refrigerated containers across multiple depots. This position requires technical expertise, strong leadership skills, and the ability to optimize resources while ensuring operational efficiency, compliance, and customer satisfaction.

Key Responsibilities:

1. Tech Oversight and Maintenance
- Manage maintenance and repair operations of refrigerated containers at multiple depot locations.
- Develop and implement preventive maintenance programs to ensure equipment reliability and compliance with industry standards.
- Conduct regular inspections and audits to identify maintenance needs and prioritize repairs.

2. Team Leadership and Management
- Lead technicians and maintenance staff, providing training, guidance, and performance evaluations.
- Coordinate technician schedules for preventive maintenance, inspections, and repairs to minimize downtime.
- Foster a culture of safety, quality, and efficiency within the maintenance team.

3. Revenue Generation and Business Development
- Identify revenue opportunities through spare parts sales, tool utilization, and service contracts.
- Develop and negotiate Annual Maintenance Contracts (AMC) and service agreements, ensuring profitability and client satisfaction.
- Collaborate with sales and marketing teams to promote maintenance services and expand the customer base.

4. Container Inventory Management
- Manage container inventory, including inward and outward movements.
- Ensure all containers are in ready-to-dispatch condition, maintaining high standards of cleanliness and functionality.
- Implement tracking systems to monitor container status, availability, and maintenance history.

5. Customer Relationship Management
- Act as the primary point of contact for key customers, addressing inquiries and ensuring high service satisfaction.
- Monitor customer feedback, implement improvements, and exceed service expectations.
- Build strong, long-term relationships to encourage repeat business and referrals.

6. Operational Excellence and Compliance
- Maintain accurate records of maintenance activities, equipment status, and financial transactions using ERP systems.
- Ensure compliance with company policies, safety regulations, and environmental standards.
- Implement cost-effective measures to enhance operational efficiency and reduce maintenance costs without compromising quality.

Qualifications & Experience:

This role requires a B.Tech or related field degree; advanced degrees or certifications in container maintenance and repair are preferred. Candidates should have 7+ years of proven experience managing maintenance operations for refrigerated containers or similar equipment, ideally in a depot or logistics environment.

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