Reservation Manager

5 days ago


Thiruvananthapuram, Kerala, India beBeereservation Full time ₹ 15,00,000 - ₹ 25,00,000

Are you a hospitality expert seeking a new challenge?

Reservation Manager Role

We are looking for a Reservation Manager to assist customers with hotel bookings, manage reservations, and provide exceptional customer service.

  • Assist customers with hotel bookings by sharing property details, availability, and pricing information.
  • Handle customer inquiries and resolve issues in a timely manner.
  • Manage and update reservation records to ensure accuracy and efficiency.
  • Coordinate with internal teams to confirm booking details.
  • Provide follow-up support to customers and resolve any concerns they may have.
  • Maintain accurate records of reservations, changes, and cancellations.
  • Upsell relevant options to customers based on their needs.
  • Support reporting and contribute to improving booking efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Hospitality or a related field.
  • Proven experience in reservations, sales, or customer service.
  • Excellent communication and negotiation skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt strategies accordingly.
  • Proficient in using reservation management software.
  • Detail-oriented with strong organizational and multitasking abilities.

Why Work With Us?

We value learning and growth, offering a dynamic work environment where you can thrive. Our talented team members create a supportive atmosphere that fosters professional development.



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