Systems Implementation Professional

2 weeks ago

Pune, Maharashtra, India beBeeImplementation Full time US$ 1,20,000 - US$ 1,80,000

As a Solutions Implementation Consultant, you will play a vital role in driving business growth and customer success.

Key Responsibilities:
  • Deliver engaging product presentations to prospective clients, effectively integrating professional services into each sale to showcase value and drive results.
  • Coordinate and lead dedicated team meetings with new clients, ensuring seamless installation and configuration of Implementer that lays the foundation for a successful partnership.
  • Guide existing clients through product upgrades with assurance and expertise, ensuring a smooth experience that enhances system performance.
  • Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system's health is at its peak.
  • Provide outstanding technical support and application services to both Implementer customers and our global network of partners.
  • Contribute to our RD SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.
Requirements - Non-Technical:
  • Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.
  • Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.
  • Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.
  • Operate independently while aligning with shared team goals and the broader mission.
  • Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.
Requirements - Technical:
  • Bring direct experience with IBM i environments hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.
  • Have experience with change management software, with a special emphasis on PTC Implementer.

BASIC QUALIFICATIONS

  • IBM i Development Experience: Demonstrated technical skills and hands-on experience in IBM i development.
  • Technical Support Software Development Background: Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.
  • Language Proficiency: Must be fluent in English to effectively collaborate across diverse teams and client bases.

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