Customer Service Representative

1 week ago


Bengaluru, Karnataka, India Shashwath Solution Full time
Job Summary

We are seeking a skilled Customer Support Executive to join our team at Shashwath Solution. As a Customer Support Executive, you will be responsible for handling customer service inquiries and resolving complex issues associated with our client base. You will utilize computer applications to provide professional service, ensuring exceptional customer satisfaction and loyalty.

Key Responsibilities
  • Interface with customers, clients, and vendors to resolve customer inquiries and complaints.
  • Utilize computer applications to provide professional service and resolve customer issues.
  • Attend assigned training sessions to improve client and customer satisfaction, client information, and job performance.
  • Adhere to all company and specific Contact Center policies and procedures.

Requirements
  • 6 months BPO or travel experience.
  • Bachelor's degree or undergraduate dropout.
  • Excellent written and spoken communication, business technical writing.
  • Computer skills ability/experience using computer applications.

What We Offer
  • Opportunity to work in a contact center environment with 24/7 rotational shifts.
  • Open to work in a blended environment (Voice & Chat/Email).
  • Strong process orientation, high energy, high integrity, and work ethics.


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