Senior Operations Director

4 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 37,50,000 - ₹ 45,00,000
Director of Operations

As a Director of Operations, you will oversee and enhance the operational efficiency of our organization.

This role demands a strategic outlook, adept leadership abilities, and comprehensive knowledge of technology services and solutions within the payments and dispute management sector.

You will lead, mentor, and inspire a high-performing operations team, fostering a culture of collaboration, innovation, and continuous improvement specific to chargeback processing and dispute management.

Key Responsibilities include:

  • Develop and implement operational strategies aligned with the company's overall objectives and growth plans within the payments industry.
  • Lead the integration of data science methodologies into the dispute management process to optimize decision-making and drive revenue growth.
  • Collaborate closely with cross-functional teams, including engineering, sales, and support, to ensure seamless coordination and alignment of efforts to deliver exceptional service in chargeback management.
  • Implement robust risk management practices specific to chargeback processing to identify, mitigate, and manage operational risks effectively.
  • Establish metrics, dashboards, and reporting mechanisms to track and monitor operational performance related to chargeback processing.
Requirements

18+ years of strong operational/project/program management experience in a senior leadership role overseeing operations, preferably within the technology services or payments industry.

Bachelor's degree required in business management, engineering, e-finance, chargeback or related field experience, master's degree a plus.

Proven track record of successfully managing and optimizing operational functions to achieve business objectives.

Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve excellence.

Excellent strategic planning, problem-solving, and decision-making abilities.

Exceptional communication, negotiation, and interpersonal skills.

In-depth knowledge of technology services and solutions, with a keen understanding of industry trends and best practices.

Demonstrated ability to drive change, foster innovation, and drive operational excellence.

Familiarity with BFSI process/US payment regulations will be an added advantage.

Should be able to work with different data sets for different clients from different industries.

Work schedule flexibility based on business needs of a multi-shift operation.

Strong quantitative analytical experience, with background in statistical modeling & analysis (Tableau/Power BI experience).

Benefits

The ideal candidate will have a proven track record of driving operational excellence and improving business outcomes.

Opportunities for professional growth and development in a dynamic and innovative environment.

A competitive compensation package and benefits.

Collaborative and inclusive work environment with a diverse group of professionals.

Additional Information

Applicants should be able to demonstrate a strong understanding of chargeback processing and dispute management principles, as well as experience working with data science methodologies.

Experience working with cross-functional teams, including engineering, sales, and support is highly desirable.

Able to provide examples of successful operational improvements and initiatives implemented in previous roles.

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