Senior Property Operations Manager

This role oversees the management of property operations across various residential complexes, high-rise buildings, and villas. Key responsibilities include planning, coordinating, and controlling all aspects of these properties, as well as ensuring compliance with relevant regulations and providing professional technical support.

• Plan, coordinate, and control all property management operations to ensure efficient utilization of resources and optimal performance.
• Provide professional technical support to residents and stakeholders, addressing their concerns and resolving issues in a timely manner.
• Ensure compliance with national building regulations, occupational health and safety act, various licenses and NOCs, correct PF and ESI deposition by service partners.
• Compile annual budgets for technical repairs, power consumption, standard maintenance, soft services.
• Manage security, civil repairs, major modifications, installations, and ensure optimum utilization of plant and machinery to conserve electrical energy.
• Approve expenditure on technical services matters, negotiate AMCs, vendor selection evaluation, coordination, and provide 24x7 technical support assistance on site during emergencies or as deemed appropriate.
• Train personnel staff regarding services and operations, implement all standard systems and processes at site i.e., checklist, SOP, safety procedures, etc.
• Billing & Collections: Ensure timely billing and collection of all service bills to occupants.
• Root cause analysis of equipment under breakdown and identify the actual reason to prevent reoccurrence.
• Ensure customer satisfaction and review feedback, interact with different departments for executing the maintenance service agreement, and handle complete facilities and infrastructure setup involving searching and finalising location, workstations, planning of interior layout, conference and training facilities.

• Supervise housekeeping operations in the organisation, participating in preparing agreements, defining SLAs SOPs, transitioning of new sites, and implementing systems and processes.
• Maintain optimum inventory levels in the stores, business relations with vendors for procurement of necessary items, direct, lead, and motivate workforce, imparting continuous on-job training for accomplishing greater operational effectiveness efficiency.
• Analyse Management Information System (MIS), Daily Management reports, Machine status report, financial reports before submitting it to the management, provide Technical Training to all site management staff, and housekeeping and Security management.
• Identify initial snags during project transition and rectification, timely monthly billing and receipts, auditing logs and records, various technical data, stores, daily attendance, etc.
• Ensure optimum utilisation of Plant & Machinery to conserve electrical energy, responsible for all time workability of Fire Fighting Systems, Fire Hydrants, Fire Alarm Systems, CCTV, organising fire drills and preparing contingency rescue plan.
• Responsible for resolving various operational issues at site level within scope of work, ensure proper cash flow through timely collections of Maintenance, Electricity, Water and CAM charges from occupants, and attend and resolve all queries of customers and suggest solutions to their problem, CRM, client feedbacks, etc.

Requirements:

• Strong leadership skills with ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proven track record of successfully managing large-scale projects.
• Knowledge of property management principles and practices.
• Familiarity with MS Office and other software applications.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.