Cloud Security Expert
2 weeks ago
Fortanix is a pioneering company in cloud security, redefining the standards for secure software development. We're seeking an experienced Cloud Security Expert to join our team as a Technical Support Engineer.
Salary EstimateThe estimated annual salary for this position ranges from $110,000 to $140,000, based on industry standards and location.
Job DescriptionThis role involves providing top-notch technical support, configuration, troubleshooting, and standard methodologies to customers via various channels. The ideal candidate will have excellent project management, problem-solving, analytical, and strong technical skills.
- Key Responsibilities:
- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.
- Utilize fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
- Work to reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance teams.
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Provide on-call support 24x7 on an as needed basis.
- A minimum of 5 years of experience working in a support organization.
- Strong technical skills, including hands-on experience with Linux, Kubernetes, Docker, Python, or other scripting languages.
- Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.).
- Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.
- Understanding of KMS interfaces (KMIP, REST API, etc.).
- Experienced with database encryption, tokenization, certificate management, and other key management operations.
- Ability to work in a highly fast-paced, rapid growth environment.
- Strong collaboration, written, and communication skills.
- MEDICLAIM Insurance – Employees and their eligible dependents, including dental coverage.
- Personal Accident Insurance.
- Internet Reimbursement.
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