Transformation Roadmap Leader

2 days ago

Pune, Maharashtra, India beBeeTransformation Full time ₹ 2,50,00,000 - ₹ 3,50,00,000
Associate Director Job Description">

As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmaps for clients in customer service/technology domains.

Key Responsibilities:

  • Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
  • Provide communication to key stakeholders, including but not limited to; executive management, business owners, and business process leads.
  • Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
  • Identify new technologies that are relevant to service lines and have potential to be scaled.

Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.

Required Skills and Qualifications

  • Bachelor's degree in computer science, engineering or relevant field and 10+ years of change management or transformation experience.
  • 5+ years of Program Management experience in a matrix environment.
  • Exposure to driving complex improvement / transformation projects across multiple accounts/domains.
  • Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
  • Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience collaborating cross-functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.

Benefits

  • Opportunity to work on complex transformation projects.
  • Chance to collaborate with experienced professionals.
  • Development opportunities for career growth.

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