Higher Education Support Specialist

7 days ago


Hyderabad, Telangana, India Global University Systems Full time
Company Overview:
Global University Systems (GUS) is a global network of higher education institutions dedicated to providing accessible and industry-relevant qualifications. Our mission is to become one of the world's most dynamic, inclusive, and diverse education organisations.

Job Description:
We are seeking a dedicated and empathetic Student Support Executive to provide exceptional support throughout the student journey. This role involves ensuring first-contact resolution for student inquiries, driving application completion, and assessing admission fitment to ensure alignment with our institution's values and goals. The successful candidate will actively engage with students to drive offer acceptance and timely deposits, contributing to enhanced enrolment rates, student satisfaction, and retention rates.

Key Responsibilities:
- Provide ongoing support to ensure students continue to succeed, including proactive outreach, answering questions, and troubleshooting issues.
- Establish long-term relationships that benefit both the customer and GUS.
- Own overall student application lifecycle management on assigned regions, managing onboarding, training, increasing adoption, ensuring retention, and high levels of student satisfaction.
- Communicate effectively with internal and external senior-level management to understand student needs, maximize retention, and communicate learnings.
- Develop programs and procedures to enhance student experience, process, productivity, and performance.

Requirements:
- Bachelor's Degree or MBA
- 3+ Years of experience in Customer Service, Student Recruitment, Business Development, International Student Recruitment, Student Counselling
- Strong communication skills to effectively interact with students, parents, and colleagues.
- Ability to quickly analyze student inquiries and provide appropriate solutions, demonstrating strong problem-solving skills.
- Keen attention to detail to ensure accuracy in handling student applications, documentation, and inquiries.
- Familiarity with the admissions process in educational institutions, including application procedures and admission criteria.
- Experience in sales or marketing roles can be beneficial for driving offer acceptance and timely deposits.
- Empathy and patience to understand student needs and concerns, demonstrating ability to resolve issues effectively.
- Collaboration skills to work effectively with colleagues across departments to streamline processes and improve the overall student experience.
- Comfortable using various software applications and platforms for student management, communication, and documentation.
- Background in education, counselling, or related fields can be advantageous in understanding student needs and providing appropriate support.

Benefits:
GUS is an equal opportunities employer and offers a competitive compensation package, professional development opportunities, and a dynamic work environment.

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