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Technical Solutions Specialist

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Job Summary

Key Responsibilities:
  • Develop and enhance the knowledge management system.
  • Create and manage data visualizations.
  • Design and implement policies for effective governance.
  • Configure check definitions, instances, and management systems.
  • Install and maintain middleware servers.
  • Manage Agent Client Collectors to ensure seamless data collection.
  • Design and implement event and alert management rules.
  • Provide expert-level ITOM troubleshooting capabilities.
  • Utilize advanced scripting skills.
  • Exhibit exceptional communication skills with excellent presentation abilities.
  • Work rotational shifts with weekend on-call responsibilities.
Requirements:
  • Bachelor's Degree in Computer Science, Information Systems, or related field.
  • Excellent written and verbal communication skills with customer interfacing experience.
  • In-depth requirement understanding skills with strong analytical and problem-solving abilities, interpersonal efficiency, and a positive attitude.