ServiceNow Platform Administrator
1 day ago
Job Summary
We are seeking a highly skilled ServiceNow Platform Administrator to join our team at Sourcebae. As a key member of our IT department, you will be responsible for the administration and maintenance of our ServiceNow platform.
About Us
Sourcebae is a leading provider of innovative technology solutions. We pride ourselves on our commitment to excellence and our dedication to delivering exceptional results.
Key Responsibilities:
- Configure and maintain SLAs, catalog items, and their associated workflows
- Understand how ServiceNow can enable end-users and Service Desk Agents to become more efficient and configure the platform to achieve measurable business benefits
- Work closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices
- Monitor health, usage, and overall compliance of ServiceNow and its applications
- Coordinate application and platform upgrades and assist in building and maintaining internal technical documentation, manuals, policies, and processes
Requirements:
- Strong ServiceNow Technical Analysis experience with the ability to partner with technical developers and Operations teams to improve the client experience
- Ability to analyze, troubleshoot, and resolve complex software application-related problems
- Understanding of ITIL process, Service Management, IaaS, PaaS, and SaaS platforms
- Strong requirements gathering knowledge gained through heavily client-focused roles
- Experience working in Agile development environments, including Agile/Scrum team meetings
Preferred Skills:
- HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts
- ServiceNow Supported Integration interfaces: Data Import/export sets, Web-services (REST API and SOAP), Email, JDBC/ODBC, JSON, SSO SAML2.0, Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts UI pages, UI Macros, UI Scripts, UI Policies, UI Actions, Service portals, Pages, Widgets, Chat support and Virtual Agent
Estimated Salary: $120,000 - $180,000 per year
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