NexThink Proactive Engineer

4 weeks ago

Bengaluru, Karnataka, India Wipro Full time
Job Title: NexThink Proactive Engineer

Objective: Collaborate with Customer teams within the Customer's NexThink instance to proactively prevent and remediate end user experience issues. The role involves implementing tactical improvements through proactive incidents and problems, always in the context of the end user, their experience of IT, and therefore productivity for the business.

Key Responsibilities:
  • Conduct proactive investigations based on Nexthink console proactive LIVE Dashboards or real-time ticket dumps from SNOW.
  • Identify and assess opportunities for automations and remote actions based on the customer environment to create a pipeline of opportunities.
  • Implement and test the agreed delivery of automations and remote actions which may be relevant for implementation on a customer.
  • Monthly reporting of opportunities identified from data which provide additional customer value.
  • Work in conjunction with projects teams to drive better, data-driven outcomes and adoption through specific dashboards and insight.
  • Assess performance-risking changes for impact on the end user experience management baselines and advise change implementors accordingly.
Requirements:
  • Knowledge of automation and analytics tools.
  • Excellent analytical and problem-solving skills and a willingness to understand the business context.
  • Ability to interpret data and present it in a non-technical way.
  • Capable of managing concurrent initiatives.
  • Self-starter and ability to work under own initiative.
  • Ability to prioritize workload and work well under pressure.
  • Experience in a Wintel, Remote Desktop team or similar team.
  • Strong communication skills.
  • Ability to work to strict deadlines.
  • Ability to work across multi-disciplined teams.
  • Digital Experience Monitoring or similar end-user experience-driven functions.
  • Knowledge in virtualization and system and network administration preferred.
  • 1 year minimum experience to create NQL queries and have ability to analyze and propose corrective action.
  • 2 year minimum of experience with Nexthink.
  • Should have worked in Act and Engage modules (to work on remote actions/campaigns, dashboards, proactive investigations, etc.).
  • Detailed knowledge on Nexthink Portal.
  • Ability to create a custom dashboard.
  • Scripting knowledge or Remote Actions.
  • Experience on Nexthink Infinity, Experience solutions or product.
  • Ability to perform any proactive analysis.
  • Application experience.
  • Nexthink integrations with ServiceNow.
  • Should know about data enricher & chatbot integration for more advantages.

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