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Technical Consultant

1 month ago

Bengaluru, Karnataka, India Nexthink Full time
Job Description

The Professional Services Consultant is a key member of the services organization, serving as a customer-facing representative of Nexthink. This role requires a hard-working and enthusiastic individual with strong technical and communication skills, able to establish and maintain trusted technical advisor status.

The primary responsibilities of this role include:

  • Analyzing and benchmarking customer data to drive insights for ongoing operations.
  • Creating analytical reports and performing ticket analysis to provide recommended action plans.
  • Providing insights on end-user computing common issues and proper ways to solve them for enterprises.
  • Translating analytics findings into appropriate content/solutions in Nexthink.
  • Understanding customer requirements to advise and implement a relevant Nexthink solution in line with industry best practices.
  • Developing advanced customer content and handling testing, pilot, and production deployment.
  • Developing automation scripts (Remote Actions) based on Windows PowerShell.
  • Supporting customers' initiatives on Nexthink areas of operations.
  • Staying current on product development/releases to a level required for the above activities.

Qualifications:

  • BA/BS preferred in computer science and computer engineering.
  • Minimum of 5 years of experience in technical consulting, analytics & automation.
  • Extensive technical knowledge on end-user computing.
  • Exposure to Digital Transformation projects, preferably End-User related.
  • Excellent knowledge of Microsoft Windows clients and applications and MacOS.
  • Good troubleshooting skills and technical knowledge of IT operations and ITIL.
  • Good knowledge of IT operations in challenging environments.
  • Ability to quickly learn new technologies in an unsupervised environment.
  • Excellent teamwork and communication skills.
  • Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
  • Excellent knowledge of Microsoft Windows and Linux clients and its applications.
  • Practical knowledge of JSON, SQL, XML, windows PowerShell. Practical experience in data integration.
  • Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights.

This position requires 10% travel to headquarter for training purposes.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.