On-Site Technical Specialist

2 days ago

Gurgaon, Haryana, India beBeeTechnician Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Service Professional

This is a key role that involves diagnosing and completing repairs on Cummins products at designated customer sites. The primary goal is to ensure equipment reliability and customer satisfaction while adhering to safety and quality standards.

  • Main Responsibilities:
  • Perform diagnostics, troubleshooting, and repairs independently on power generation and/or engine products at customer sites.
  • Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime.
  • Provide technical guidance and mentorship to less experienced technicians and customer personnel.
  • Manage parts and spares inventory at the work site to ensure operational efficiency.
  • Evaluate and escalate unresolved issues when necessary.
  • Accurately complete service worksheets, timesheets, warranty claims, and other required documentation.
  • Identify additional service and sales opportunities with customers.
  • Engage in continuous training to enhance skills and meet business requirements.
  • Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents.
  • Maintain tools and workspace cleanliness for optimal efficiency.

Key Competencies:

  • Strong knowledge of power generation and engine systems, including electrical and mechanical interactions.
  • Ability to translate customer complaints into effective troubleshooting plans and diagnose issues using electronic and mechanical service tools.
  • Proficiency in using service tools for diagnostics, repair validation, and technical documentation.
  • Skill in repairing and maintaining mechanical and electrical components within standard repair times.
  • Capacity to obtain, document, and escalate complex technical issues efficiently.
  • Commitment to proactive safety practices and regulatory compliance.
  • Strong verbal and written communication abilities to interact effectively with customers and team members.
  • Ability to analyze information and resolve issues in a high-pressure environment.
  • Willingness to mentor and develop technical staff.

Required Skills and Qualifications:

  • Degree in a relevant field (preferably in engineering).
  • Significant field service work experience (5-6 years).
  • Expertise in electrical and electronics troubleshooting.
  • Extensive knowledge of power generation and/or engine products.
  • Basic understanding of competitor products and industry practices.
  • High Voltage/Low Voltage practical experience (Preferred).
  • Proficiency in MS Excel and PowerPoint.
  • Strong communication skills.

Benefits and Opportunities:

  • The opportunity to work with a leading global company.
  • A challenging and rewarding role with opportunities for professional growth.
  • A competitive salary package and benefits.
  • The chance to work with a diverse team and contribute to a dynamic organization.

Why Join Us?

  • We offer a supportive and inclusive work environment.
  • A comprehensive training program to enhance your skills and knowledge.
  • The opportunity to work on exciting projects and contribute to the company's success.

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