Senior Health Insurance Business Solutions Expert

1 week ago

Bengaluru, Karnataka, India beBeeDesigner Full time ₹ 1,04,000 - ₹ 1,30,878

You are a key player in our organization, responsible for delivering high-impact solutions that meet the needs of our stakeholders.

  • We are seeking an experienced Business Solution Designer to join our team. This individual should have at least 5 years of experience in health insurance and be able to understand end-to-end knowledge of health insurance business, distribution, products and operations processes and technology systems.
  • The ideal candidate will be able to convert high-level processes into detailed business requirement documents and have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
  • Expertise in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations is essential.
  • We are looking for a true team player with excellent interpersonal skills who can collaborate and communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams.
  • The ability to empathize well with users, understand their motivations, and create personas and customer journeys is also crucial.
Key Responsibilities:
  • Business Analysis: Understand health insurance business, distribution, products and operations processes and technology systems.
  • Requirements Gathering: Convert high-level processes into detailed business requirement documents.
  • Solution Design: Design wireframes, UX flows, customer journey maps, conduct usability testing, interpret feedback, and incorporate insights into subsequent implementations.
  • Implementation: Lead end-to-end implementation and business outcome delivery of significant insurance systems.
  • Team Collaboration: Work collaboratively with Technology, Product, Operations, Marketing & Analytics teams.
Qualifications:
  • At least 12-15 years of business analysis experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing.
  • End-to-end knowledge of health insurance business, distribution, products and operations processes and technology systems.
  • Proven expertise in user research, processes for creating personas, customer journey mapping, and usability testing.
What We Offer:
  • A collaborative and dynamic work environment.
  • Ongoing opportunities for professional growth and development.
  • A competitive salary and benefits package.
About Us:

We are a forward-thinking organization dedicated to delivering innovative solutions that meet the evolving needs of our stakeholders.

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