IT Service Delivery Manager
6 days ago
Velocis Systems Private Limited is seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for ensuring the delivery of high-quality IT services to our customers, including managing technical escalations, coordinating with ASPs, and resolving customer complaints.
To succeed in this role, you will need a Bachelor's in Computer Science or a related field, along with technical knowledge of IT hardware and previous experience in a customer service or support role, preferably in the IT hardware industry.
The key responsibilities of this role include:
- Managing technical escalations
- Ensuring that designated ASPs deliver service as per our service standards
- Managing all customer complaints from major accounts
- Meeting the service standards in terms of managing TAT, mean time to repair, and escalation management
- Ensuring all support services are available for the execution of project orders
- Coordinating with all sales account managers on accounts receivables
- Organizing skill enhancement programs for ASPs, such as training and technical audits
- Customer and ASP escalation management
You will also need strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner, as well as problem-solving skills with a customer-first mindset.
This role requires the ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
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IT Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India IT AISA Full timeWe are seeking a highly skilled and motivated SDMIT to join our dynamic team. Service Delivery Management :- Manage the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs). - Act as the primary point of contact for stakeholders regarding IT service delivery issues and...
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Technology Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India EOS IT Solutions Full timeWHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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HR Service Delivery Manager
6 days ago
Bengaluru, Karnataka, India CrossTab IT Consulting Full timeAbout the RoleWe are seeking a seasoned HR Service Delivery Manager to join our team at CrossTab IT Consulting. As a key member of our HR function, you will be responsible for driving and enhancing HR processes across multiple geographies.Key Responsibilities:Manage end-to-end HR operations, including employee lifecycle management, payroll coordination, and...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Euromonitor Full timeWho we are Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous...
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IT Service Delivery Manager
6 days ago
Bengaluru, Karnataka, India Infinite Computer Solutions India Pvt. Ltd. Full time**Job Description:** IT Service Delivery ManagerInfinite Computer Solutions India Pvt. Ltd.The IT Service Delivery Manager is a critical role that oversees the delivery of IT services to the organization. This includes ensuring that incidents are managed effectively, and that services are delivered in accordance with agreed service levels.About the Role:The...
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Service Delivery Coordinator/Administrator
4 weeks ago
Bengaluru, Karnataka, India A&O IT Group Full timeLOCATION: Bangalore / Hybrid workingAs Service Delivery Coordinator (SDC), you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to...
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Service Delivery Coordinator/Administrator
3 weeks ago
Bengaluru, Karnataka, India A&O IT Group Full timeLOCATION: Bangalore / Hybrid workingAs Service Delivery Coordinator (SDC), you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to...
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Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India GSSTech Group Full timeWe are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...
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Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: [...]Key Details:- Designation: Manager, Service Delivery, India- Experience: 15 years with 7 years in Management- Work Location: Hebbal | Brookfield...
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Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: LinkedIn: Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate...
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Manager, Service Delivery
4 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title:Manager - Service DeliveryReports to:Service Delivery - DirectorDepartment:Service Delivery UnitLocation:Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...
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Manager of Service Delivery
6 days ago
Bengaluru, Karnataka, India AHUHVAC Manufacturing Company Full timeThe RoleWe are seeking a highly motivated Manager of Service Delivery to join our team at AHU/HVAC Manufacturing Company. The successful candidate will be responsible for managing the delivery of our services to customers, including the installation and maintenance of our air handling units and HVAC systems.
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Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Spearhead Technology Inc Full timeJob Description About the job: Service Delivery Manager Career Level : Senior. Location : Onsite - Bangalore, India. Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere...
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Manager, Service Delivery
2 days ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Talent Management: Coach and develop your team to excel in client and people management. Client Services: Ensure client satisfaction through effective management of daily operations and onboarding processes. Business...
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Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...
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Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: LinkedIn: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice...
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IT Service Delivery Manager
4 days ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeAbout TATA Consultancy Services">Tata Consultancy Services is a global leader in IT services and consulting.">Job Overview">We are seeking an experienced IT Service Delivery Manager to join our team.">Responsibilities">Manage the entire service management lifecycle.Ensure seamless delivery of IT services to customers.Collaborate with cross-functional teams...
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Manager, Service Delivery
4 weeks ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .Job Description: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum 12 years experience, 1 + years of experience as an Manager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a...
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Manager, Service Delivery
14 hours ago
Bengaluru, Karnataka, India ReSource Pro Full timeGreetings from ReSource Pro .JobDescription: ManagerJob Title:Manager, Service Delivery, IndiaWorking Experience:Minimum12years experience,1 +years of experience as anManager.In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist / Assistant Manager and a number of client teams to establish and maintain a motivated and...
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Service Delivery Manager
6 days ago
Bengaluru, Karnataka, India GE Healthcare Full timeJob DescriptionAs a Service Delivery Manager, you will be responsible for managing overall ownership of project management planning coordination activities for quality site planning on-time delivery installation application training and handover of medical equipment at various customer sites. You will maintain cross-functional coordination with order...