IT System Infrastructure Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
IT Infrastructure ManagerWe are seeking a highly skilled IT Infrastructure Manager to oversee the management, maintenance, and support of our diverse IT infrastructure. The ideal candidate will have strong technical knowledge in system administration and IT infrastructure, with hands-on experience in both Windows and Linux ecosystems.Responsibilities:
  • Server Management: Administer and maintain Windows Server and Linux Server environments, performing regular patch management, user/group policy maintenance, and security updates.
  • Desktop OS Support: Provide support for Windows, Ubuntu/Linux, and macOS desktops and laptops, including OS deployment, configuration, imaging, and troubleshooting.
  • Network & Security: Configure and manage firewalls, routers, and switches, working with networking teams and ISPs for troubleshooting connectivity issues.
  • Cloud & SaaS Administration: Manage Microsoft 365 via Azure AD and Google Workspace, configuring and maintaining user roles, policies, and access controls.
  • Endpoint Security: Install and manage Bitdefender Antivirus through central management console, ensuring endpoint compliance and generating periodic security reports.
  • Monitoring & Tracking Tools: Deploy and manage Teramind and Insightful tracking tool via its console, supporting monitoring policy configurations, alerts, and investigations.
  • MDM & Identity Management: Administer Microsoft Intune and JumpCloud for device and user identity management, enforcing security compliance for mobile and remote endpoints.
  • Ticketing & Support: Handle user issues through a ticketing system and Microsoft Teams support channels, providing L1 to L3 level support and ensuring SLA compliance.
  • Asset & Inventory Management: Maintain IT asset records, allocation, and tracking for end-users, conducting periodic audits and reconciliations.
  • Hardware & Software Support: Diagnose and resolve hardware failures and software issues across multiple platforms.
  • Voice Platform Support: Manage Dialpad and Twilio voice communication platforms via admin console, ensuring quality of service and support call routing configurations.
  • Cost & License Management: Monitor IT tool subscriptions, usage costs, and license renewals, providing cost estimates and maintaining vendor agreements.
  • Domain & Hosting: Manage domain registration, hosting control panels, FTP, and MySQL databases, coordinating basic web-related infrastructure management.
  • Vendor Coordination: Communicate with software and hardware vendors for escalations and support, managing service level expectations and incident resolution timelines.
Required Skills & Qualifications:
  • Strong technical knowledge in system administration and IT infrastructure.
  • Hands-on experience in both Windows and Linux ecosystems.
  • Knowledge of scripting (PowerShell, Bash) is an advantage.
  • Excellent communication skills – verbal and written.
  • Willingness to work in Day shift and respond to emergencies.
Preferred Certifications:
  • Microsoft Certified: Azure Administrator Associate
  • CompTIA Network+ / Security+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • Google Workspace Administrator Certification
  • Bitdefender Certified Administrator (if available)
  • ITIL v4 Foundation – for support process understanding
Soft Skills:
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Customer-centric and team-oriented mindset.

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