Business Analyst

4 weeks ago

Chandigarh, Chandigarh, India eClerx Full time
Job Title: Customer Care Executive

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering exceptional customer service to customers in the United States and driving revenue growth through sales and upselling.

Key Responsibilities:

  • Respond to incoming chats from customers in a professional and courteous manner, providing accurate and timely information about products and services.
  • Engage customers in conversation to understand their needs and concerns, and proactively seek opportunities to upsell and cross-sell products and services.
  • Handle customer objections and concerns with empathy and professionalism, and work to address them to close the sale.
  • Document all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meet or exceed individual and team sales targets, and maintain a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

  • Excellent written communication skills in English.
  • Previous experience in a customer service and sales role, preferably in a chat or online environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

Education:

  • Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering exceptional customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

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