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Client Success Manager

1 week ago

Chandigarh, Chandigarh, India iamneo (Formerly Examly) Full time

About Us

Iamneo is a leading provider of Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Founded in 2016, we have established ourselves as a pioneer in the Edtech space.

Our expertise lies in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale. We have achieved a YoY growth rate of 100% and have onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers.

In the education sector, we have partnered with Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies.

Job Requirements

We are looking for a highly skilled Client Relationship Specialist to join our team. The ideal candidate will have excellent client-facing and internal communication skills, written and verbal communication skills, and solid organizational skills including attention to detail and multi-tasking skills.

Key Responsibilities:

  • Collaborate with our teams, clients, and vendors to ensure seamless project execution.
  • Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program.
  • Stay organized and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates.
  • Regularly assess and compile learners' progress and share this information with clients.
  • Work directly with clients and stakeholders to build strong, positive relationships.