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About Iamneo
iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.
As a bootstrapped-profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies.
Job Role
Were looking for energetic, detail-oriented Client Account Manager to join our team. Youll play a key role in supporting our client projects, working closely with cross-functional teams, and helping us deliver top-quality service to our clients.
Requirements
- Educational background, preferably in the fields of computer science or engineering for technical project managers
- Technical background, with understanding or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills, written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- Travel needed, with a primary focus on supporting clients in your base location.
- Good to have - Prior experience in ed-tech organisations
Location Options: chandigarh, Delhi
Responsibilities
- Project Support: Collaborate with our teams, clients, and vendors to ensure seamless project execution. Youll gather client requirements, schedule assessments, and coordinate with content and development teams to deliver courses on time. By helping keep projects on track, youll contribute to meeting client needs and expectations.
- Onboarding of Learners: Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program. Youll be responsible for creating a smooth and positive start for learners.
- Documentation & Progress Tracking: Stay organized and detail-oriented Track and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates. Your role will be central in ensuring that project documentation is accurate and up-to-date.
- Learner Progress Reporting: Regularly assess and compile learners&apos progress and share this information with clients. Youll be key in providing clients with clear insights into their learners development and achievements.
- Client and Stakeholder Relations: Work directly with clients and stakeholders to build strong, positive relationships. Youll play a part in keeping clients happy by addressing issues swiftly and professionally, ensuring any concerns are resolved and client satisfaction is maintained.
This role is full of variety and provides excellent hands-on experience, including the opportunity to travel and work with a range of clients across India. If youre looking for a position thats dynamic, exciting, and packed with growth potential, apply now to start your journey in Customer success with us
Skills: client-facing skills,internal communication,b2b,attention to detail,client handling,organizational skills,client relationship,written communication,verbal communication,microsoft office,technical support,edtech,web technologies,customer success,customer support,software development,multi-tasking,project management
