Senior Operations Manager

5 days ago

Mumbai, Maharashtra, India beBeeAudienceGrowth Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Senior Operations Manager - Audience Growth Specialist

About the Role:

We are seeking a seasoned professional to lead audience acquisition and end-to-end management of multiple online and offline events & campaigns. As a Senior Operations Manager, you will be responsible for driving attendance growth, managing complex event operations, and building long-term client and partner engagement.

Key Responsibilities:

  • Develop and execute audience acquisition strategies for online & offline events, conferences, and campaigns across industries.
  • Leverage multi-channel outreach (email/SMS campaigns, social media, tele-calling, affiliates, and database marketing) to maximize attendance and engagement.
  • Build and maintain high-quality B2B databases, ensuring accurate targeting and segmentation for campaigns.
  • Drive consistent audience growth, with measurable improvement in attendee conversion and retention.

Event & Campaign Operations:

  • Lead end-to-end execution of multiple events simultaneously, from planning to delivery.
  • Collaborate with business teams, vendors, and partners to ensure smooth event operations and logistics.
  • Oversee budget planning, cost optimization, and vendor negotiations to maximize ROI.
  • Implement data-driven strategies to track and measure event success (ROI, conversion, customer engagement).

Stakeholder & Client Management:

  • Manage senior client relationships, ensuring impeccable service delivery and resolution of escalations.
  • Partner with sponsors, partners, and CXO-level executives to build strategic alliances and long-term engagement.
  • Align with internal cross-functional teams (sales, marketing, creative, tech) to ensure project objectives are met.

Leadership & Team Development:

  • Lead and mentor a high-performing team of managers, analysts, and operations professionals.
  • Define KRAs, monitor performance, and ensure structured training and skill development.
  • Foster a collaborative and high-performance culture, ensuring employee growth and retention.

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