Application Developer Specialist

An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Workspace analyst. The company has an extensive history that extends over 135 years, with 4000 employees in 22 countries across Europe, Asia Pacific & Latin America.

About the Role

The suitable candidate for this role will mainly support the preparation, testing, and release of software within the customer environment. This support includes incident resolution as well as request fulfillment. In addition, they will contribute to the Business As Usual (BAU) support of the Endpoint environment.

Responsibilities

• Ensure the right packaging and delivery approach is used, depending on the application.
• In accordance with agreed processes, execute the steps of the application packaging process within Service Level Agreement (SLA) limits. These include:
• application intake
• packaging (involving a variety of packaging tools)
• technical testing
• documentation
• deployment
• maintenance
• Resolve incidents and requests related to packages in accordance with the SLA.
• Update the customer and the IT Service Management ticket throughout its lifecycle.
• Liaise with change management, customers, application owners, and vendors where needed.
• Where applicable, liaise with the external packaging factory for select package requests. This includes reviewing their output to ensure the deliverables are up to the agreed standards before continuing with the release process.
• Manage and support customer environment built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral and the Microsoft Intune product family (Microsoft Configuration Manager / Intune).
• Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.
• Update the customer and the ITSM ticket throughout its lifecycle.
• Liaise with the Service Desk, other resolver groups, the customer and vendors where needed, to resolve tickets.
• Comply with relevant customer and company policies and procedures.
• Discuss any assigned tickets for which you need assistance with senior colleagues or management.
• When a ticket is in risk of breaching SLA, escalate to management.

Qualifications

At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, by employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield, RayPack, etc.

Required Skills

• Thorough knowledge of the MSI and MSIX packaging frameworks.
• Thorough knowledge of Windows 11 and AD Group Policies.
• Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.
• Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.
• Possess excellent troubleshooting and logical reasoning skills.
• Experienced in working in an ITIL-based operations environment using IT Service Management toolsets such as ServiceNow.
• Flexible when emergencies occur.
• Proficiency in English.

Preferred Skills

• Experience in preparing applications for a Citrix environment.
• Microsoft Certifications
• MD-100: Windows 10
• MD-101: Managing modern desktops
• Or MD-102: Endpoint Administrator
• Experience supporting multiple customer environments simultaneously.
• Experience working in an international environment.