Duty Operations Manager

3 weeks ago


Mumbai, Maharashtra, India Marriott International Full time

Job Summary:

As a key member of the Front Office team, the Duty Manager plays a critical role in ensuring seamless operations and exceptional guest experiences. This dynamic leader is responsible for supervising staff, directing daily activities, and collaborating with managers to achieve departmental goals.

Candidate Profile:


• High school diploma or GED; 2 years of experience in guest services, front desk, or a related field.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; no work experience required.

Core Work Activities:

Supporting Management of Front Desk Team


• Utilizes effective communication and interpersonal skills to lead, influence, and encourage team members.


• Demonstrates honesty, integrity, and sound financial decision-making.


• Supervises and manages employees, understanding their roles well enough to perform duties in their absence.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


• Manages day-to-day operations, ensuring quality standards and guest satisfaction.


• Develops specific goals and plans to prioritize, organize, and accomplish work.

Ensuring Exceptional Customer Service


• Provides services that exceed customer satisfaction and retention expectations.


• Empowers employees to deliver excellent customer service.

Managing Projects and Policies


• Implements customer recognition and service programs, ensuring compliance with policies and procedures.

Additional Responsibilities:


• Communicates effectively with supervisors, colleagues, and guests to resolve issues and provide information.


• Analyzes information to solve problems and improve processes.


• Functions in place of the Front Office Manager in their absence.


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