JD Edwards Distribution Support Specialist

7 days ago

Tirupati, Andhra Pradesh, India beBeeDistribution Full time US$ 1,00,000 - US$ 1,20,000
Job Overview

The role of a JD Edwards Distribution Support Specialist is to provide high-quality support and maintenance for JD Edwards EnterpriseOne systems, collaborating with internal and external stakeholders to ensure optimal application performance.

This position requires effective collaboration in a remote team environment, with availability during European business hours.

  • Deliver first- and second-line support for customers and ensure service level agreements are met.
  • Liaise with internal applications teams/external suppliers to communicate issues and ensure application fixes meet business requirements.
  • Take a proactive approach to problem management, aiming to minimize the occurrence and business impact of recurring incidents.
  • Support junior consultants with functional questions and issues, and lead projects/on-boarding activities for defined activities/customers.
  • Build trusted relationships with stakeholders and customers (internal and external), ensuring open communication, alignment on goals, and successful delivery of outcomes.
  • Ensure that application issues reported are being dealt with in a timely manner according to prioritization and communicate effectively on the status of issues being dealt with.
Key RequirementsEssential Skills:
  • A minimum of 3 years' experience in Oracle JD Edwards implementation or support, specifically within core Distribution modules: Inventory, Sales, Advanced Pricing, and Procurement.
  • Experience with Transportation and/or Advanced Warehousing modules is highly desirable.
  • Broad knowledge of additional functional areas such as Finance, Manufacturing, Service Management, or Contract Billing would be an advantage.
  • Hands-on experience with JD Edwards versions up to and including EnterpriseOne 9.2.
  • JD Edwards World Software experience is a plus.
  • Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and confidently to both technical and non-technical stakeholders.
  • A highly driven and self-motivated individual with a proactive, hands-on approach and a strong commitment to delivering high-quality results on time.
  • Proven ability to manage multiple complex tasks simultaneously, with a structured and analytical approach to problem-solving.
  • Familiarity with IT Service Management and frameworks such as ITIL is desirable, though not essential.

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