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ServiceNow Implementation Strategist

1 month ago

Bangalore, India Talpro Full time

Roles & Responsibilities:

• 8+ years of ServiceNow platform experience, with at least 8 years in the IT industry, focusing on IT service management, customer service management, and IT operations management.

• Proven expertise in ServiceNow implementation, customization, and integration with various modules, including ITSM, CSM, and ITOM.

• Proficient in Angular-based client-side & server-side scripting, JavaScript, and ITILv4 processes, ensuring seamless integration and efficient operations.

• Effective team lead with experience in planning, tracking work, and ensuring project goals are met, leveraging Agile methodologies and tools.

• Excellent communication, problem-solving, and collaboration skills, with the ability to facilitate project workshops, training, testing, and go-live support.

• Strong focus on technical solutions, integrations, and administration, including LDAP, SSO, and other technologies, ensuring secure and efficient operations.

• Strong team management and communication skills, with the ability to work closely with stakeholders and business users to understand requirements and deliver solutions.