Head of Learning and Development
4 days ago
We are seeking an experienced Senior Training Manager to lead our training team. The successful candidate will be responsible for developing and implementing comprehensive training strategies, ensuring the highest quality training services, and maintaining effective relationships with clients.
About the RoleThis is a challenging and rewarding opportunity for a seasoned training professional to make a significant impact on our organization's success. As a key member of our leadership team, you will play a crucial role in shaping the future of our training programs.
Responsibilities- Develop and execute strategic plans for training and development initiatives
- Collaborate with cross-functional teams to identify training needs and develop solutions
- Design and deliver high-quality training programs, including instructor-led training, e-learning, and coaching
- Manage budgets and resources to ensure efficient use of training funds
- Maintain accurate records and reports on training metrics and outcomes
- 5-8 years of experience in training and development, preferably in a BPO or call center environment
- At least 3 years of experience as a Senior Training Manager
- Strong understanding of adult learning principles and instructional design methodologies
- Excellent communication and interpersonal skills, with the ability to work effectively with senior management and other departments
- Experience developing yearly training plans and materials for all departments throughout the company
- Ability to analyze complex problems and develop creative solutions
- Training program satisfaction ratings: 90%+
- Employee engagement scores: 85%+
- Reduced employee turnover rates by 20%
IGT Solutions offers a competitive salary package, including an estimated annual salary of $120,000 - $150,000, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
If you are a motivated and results-driven individual who is passionate about delivering exceptional training experiences, we encourage you to apply for this exciting opportunity.
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