Quality Assurance Specialist

1 day ago

Belgaum, Karnataka, India beBeeCompliance Full time ₹ 6,99,999 - ₹ 14,99,999

Job Title: Quality Assurance Specialist – Compliance Expert

 

About the Role

We are seeking an experienced Quality Assurance Specialist to join our team as a Compliance Expert. In this role, you will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes.

Key Responsibilities
  • Conduct regular audits of cases to ensure compliance with regulatory and internal standards
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborate with teams to conduct RCA and ensure CAPA implementation
  • Participate in calibration sessions with internal teams and client-side quality stakeholders
  • Support training and development initiatives related to compliance quality standards

 

Requirements

To be successful in this role, you will need:

  • A degree in any discipline (Commerce/Finance preferred)
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of documented experience as a Quality Analyst in a compliance process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills

 

Work Conditions

This role is based in Pune, India. You will be required to work from the office and may be required to work rotational shifts as per business requirements.

You will be working 5 days a week in a fast-paced, deadline-driven environment.

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