Business Operations Manager

23 hours ago


Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 8 - ₹ 9

We are actively hiring for a Team Lead role that demands exceptional leadership and customer service expertise.

As a Team Lead, you will be responsible for managing a team of agents to achieve daily targets while ensuring high levels of customer satisfaction and operational efficiency.

The ideal candidate will have experience in achieving and maintaining high levels of customer satisfaction, excellent verbal and written communication skills, and expertise in customer service management, banking, and AML regulations.

You will oversee key performance indicators (KPIs) such as Average Handling Time (AHT), shrinkage, attrition, customer satisfaction (CSAT), and Service Level Agreements (SLAs) to maintain operational effectiveness.

In addition, you will develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices and collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, and team handling.

To succeed in this role, you should possess strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. You should also be able to work effectively in a fast-paced environment and adapt to changing circumstances.

A degree in a relevant field, such as business administration or customer service management, is desirable but not essential. What is essential is your passion for delivering exceptional customer experiences and your commitment to ongoing learning and development.



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