Chief Information Systems Officer

1 day ago

Kollam, Kerala, India beBeeApplication Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Senior Manager, IT Applications

This role is responsible for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications at the BITS Mumbai Campus.

Key Responsibilities:
  • Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
  • Ensure high availability, reliability, and security of all academic and administrative applications.
  • Oversee issue resolution, incident management, and root cause analysis for application-related problems.
Stakeholder Engagement:
  • Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
  • Act as the primary liaison with application vendors and service providers.
  • Lead user adoption initiatives, including training and support.
Strategic Planning & Governance:
  • Define and execute the application roadmap in alignment with institutional digital transformation goals.
  • Establish governance standards, documentation, and compliance with IT policies.
  • Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
Team Leadership & Vendor Management:
  • Lead and mentor the application support team at campus level.
  • Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
  • Promote a culture of service excellence, accountability, and continuous improvement.
Integration & Data Management:
  • Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
  • Ensure data integrity, consistency, and accessibility across platforms.
  • Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements
Qualifications & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
  • Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
  • Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
  • Strong experience in application integration, vendor management, and IT governance.
  • Demonstrated success in leading teams and managing complex projects.
  • Knowledge of cybersecurity, compliance, and digital transformation best practices.
Key Skills & Competencies:
  • Functional and technical expertise in enterprise applications.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent project management and change management capability.
  • Exceptional communication and stakeholder management skills.
  • Strategic mindset with hands-on execution ability.

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