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Senior Relationship Manager
3 weeks ago
Job Title: Senior Relationship Manager
DescriptionThe role of a senior relationship manager involves overseeing and managing customer relationships to ensure high levels of satisfaction. This position requires strong communication skills, analytical abilities, and expertise in customer retention.
The job entails handling various customer interactions, including inbound and outbound calls, emails, and live chat sessions. The successful candidate will possess a deep understanding of products and services, allowing them to provide accurate information and solutions to customers.
A key responsibility is to maintain a calm and professional demeanor while listening to customers and resolving issues efficiently. Strong time management and multitasking abilities are also essential to manage multiple inquiries simultaneously.
The ideal candidate will have excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.
Requirements- Analytical Skills and Customer Retention Expertise
- Strong Communication Skills
- Customer Experience Enhancement Capabilities
- Excellent Interpersonal Skills
- Ability to Multitask and Prioritize Effectively
- Bachelor’s Degree in Business Administration or Related Field
