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E-Commerce Automotive Parts Advisor

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeAutomotive Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative Job Description

At our organization, we seek a skilled Customer Service Representative to manage daily customer requests and provide member support across multiple channels.

This role involves ensuring customer satisfaction by addressing complaints and inquiries promptly. You will also conduct product sales and process returns and related requests, as well as identify and assess customers' needs to achieve satisfaction.

You will maintain records of customer interactions, comments, and complaints, providing feedback to management regarding customer issues, concerns, and emerging trends. Collaboration with a team of Customer Service Representatives and other departments is essential to find appropriate solutions to problems.

The ideal candidate will have demonstrated experience in customer service, with knowledge of automotive repair, parts, and components. They will also possess technical or engineering experience and proficiency in English.

Required Skills and Qualifications:

  • Customer service experience in the automotive industry
  • Technical or engineering background
  • Strong analytical and problem-solving abilities
  • Ability to multitask, prioritize tasks, and manage time efficiently
  • Excellent communication and teamwork skills

Benefits:

This remote position offers flexibility and autonomy. The ideal candidate will be willing to achieve goals and pursue self-improvement while performing effectively under pressure.