Cybersecurity Specialist
1 day ago
Job Description:
The role of the Cybersecurity Analyst involves monitoring, analyzing, and resolving security incidents on-premises and in the cloud. This position requires managing technical support requests directly from users as well as prioritizing escalations from other team members and field engineers.
Maintaining application uptime and improving computing experiences through effective maintenance, problem identification, and resolution activities are essential functions of this position. In-depth understanding of logical and physical connectivity issues affecting network and systems security posture and transaction quality is required.
This hybrid position involves shift work with 9-hour shifts between 7 AM and 7 PM based on the published schedule to cover work 365 days a year.
Key Responsibilities:
- Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents.
- Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls.
- Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events.
- Understand and work within established Service Level Agreements (SLA) to ensure timely response.
- Support and promote Cybersecurity operation standards and excellence.
- Continuous improvement of core functions expected from Cybersecurity Operations Center.
- Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
- Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.
- Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction.
- Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second-level support groups and peers.
- Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams.
- Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response.
- Constantly review work instructions for accuracy and ask for improvements through second-level support groups.
- Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues.
- Proactively monitor, recognize, analyze, isolate, and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques.
- Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents.
- Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls.
Benefits:
- Opportunity to develop technical skills and expertise in cybersecurity operations.
- Possibility to work in a dynamic environment with diverse teams and projects.
- Professional growth and career advancement opportunities.
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